Jacob R Phillips
Atlassian Administrator & Solutions Developer
Atlassian specialist with 4+ years administering Jira and Confluence for 3,000+ DoD users across 89 projects. Expert in holistic systems design, leveraging Atlassian platforms to transform fragmented business processes into integrated workflows. Eliminated costly third-party software through native Jira solutions. Proven track record driving 70% adoption rates through tailored training programs that leverage educator background.
Atlassian Expertise
Platform Administration
- Jira Software & Service Management
- Confluence, Assets (formerly Insight)
- Version upgrades (8.x to 10.x)
- Server migrations (Windows to Linux)
- User/group/permission management
Development & Customization
- JQL and AQL queries/dashboards
- Scriptrunner and Groovy scripting
- Custom workflows & automation
- Post-functions and validators
- Confluence-Jira integration
Apps & Integrations
- Assets database configuration
- Create on Transition, Dynamic Forms
- Easy Agile Roadmaps, XPorter
- Extension for JSM, Workflow Magic Box
- Q Collapse, Custom Jira Charts
- Multivote/Enterprise Survey
- Insight for Confluence
- Eliminated third-party software by adapting into native solutions
Training & Adoption
- Curriculum design (1-hour to 3-day)
- Department-wide onboarding
- Knowledge base creation
- Tech evangelism & user empowerment
- Help Desk training programs
Professional Experience
Senior Software Developer (Atlassian Administrator)
ARMA Global - Ft. Bragg, NC
July 2022 - Present
- Administer Jira, Confluence, and SharePoint for 3,000+ DoD users across 89 Jira projects, serving as team lead for administrators and primary point of contact for enterprise-wide Atlassian solutions
- Architected and deployed comprehensive IT asset and travel management system that replaced two legacy web applications: leveraged Assets dual object schemas, custom Jira workflows with approval routing, XPorter PDF automation, and real-time Confluence dashboards—reducing request resolution time from 1-3 days to hours
- Created customer portals adopted by 70% of commodity shops (HR, Vehicle Shop, etc.), establishing centralized Help Center that streamlined request management and improved user experience organization-wide
- Designed specialized Confluence solutions including contract tracking spaces with accountability "baseball card" pages, real-time Jira dashboards with custom JQL filters for time-to-resolution metrics, and cybersecurity intelligence collaboration spaces with Assets macros for travel risk assessment
- Led migration from SharePoint 2019 to Jira/Confluence for task tracking and knowledge management
- Developed knowledge base articles that significantly reduced Help Desk ticket volume (250 weekly tickets across 5-7 administrators)
- Orchestrated Jira instance upgrade from version 8.x to 10.x and oversaw server migration from Windows to Linux infrastructure with zero downtime
- Onboarded entire departments to Jira-based business processes through tailored training programs (1-hour to 3-day curriculum), achieving high adoption rates by leveraging teaching background to design effective learning experiences
- Train Help Desk administrators during onboarding on Atlassian platform skills
- Lead Azure-based CI/CD development team (SRE, developer, architect, project manager) with people-first leadership emphasizing empathy, quarterly check-ins, performance reviews, and bonus distribution—fostering tight team cohesion through hiring decisions and ongoing development
System Administrator
ARMA Global - Ft. Bragg, NC
August 2021 - July 2022
- Provided Tier 2 support for Windows systems including hardware diagnostics and parts ordering through Dell TechDirect
- Managed Active Directory users, groups, and permissions per organizational security policies
- Monitored network infrastructure including printers, scanners, and peripherals
- Trained users on equipment operation and onboarded new colleagues, collaborating with team to document solutions
Fine Arts Teacher & Department Chair
Marana Unified School District - Tucson, AZ
July 2014 - May 2019
- Served on Instructional Learning Team, coaching faculty on best practices and educational technology adoption
- Trained peers on instructional technology to enhance teaching effectiveness across the department
- Analyzed student achievement data to inform curriculum modifications and teaching practices
Worship Leader
Freedom Family Church - Siler City, NC
December 2019 - Present
- Train musicians and A/V staff; manage volunteer teams using Planning Center software; oversee technology upgrades
Technical Skills
Atlassian Stack
Jira Software, Jira Service Management, Confluence, Assets, JQL, AQL, Scriptrunner, Groovy, Workflows, Custom Fields, Post-Functions, Validators
Atlassian Apps
Create on Transition, Dynamic Forms, Easy Agile Roadmaps, Extension for Jira Service Desk, Q Collapse, Workflow Magic Box, XPorter, Custom Jira Charts, Multivote and Enterprise Survey, Insight for Confluence
Microsoft Technologies
SharePoint 2010-2019, SharePoint Designer 2013, Active Directory, Windows Server 2019, Microsoft Endpoint Configuration Manager, Office 365, Microsoft CRM
Development & Design
HTML, CSS, JavaScript, UI/UX Design, Figma, Webflow, Canva, Spline
Cloud & Infrastructure
Azure (AZ-900 certified), Azure DevOps, GitHub, Windows Server environments, Windows 10/11
Soft Skills
Requirements gathering, stakeholder management, technical training, data storytelling, tech evangelism, active listening